Quality Control Process
With Meticulous Craftsmanship, We Demand Perfection in Every Detail – How We Ensure Your Watch Arrives in Flawless Condition. Before shipment, our senior team of watchmakers subjects every single timepiece to multiple precise quality inspection procedures. This commitment to fine workmanship is our promise to you.
Step 01
Order Confirmation & QC Initiation
Once your order and payment are verified, your selected watch immediately enters our QC process. This marks the official start of the professional inspection procedures we undertake to ensure its quality.
Step 02
Performance Testing & Visual Report
Your watch will undergo comprehensive testing by our professional team, covering key metrics such as timekeeping accuracy, amplitude, and water resistance. During this inspection, we simultaneously take high-definition photos and videos, which are sent to you as a visual report. This allows you to visually confirm the actual condition and technical performance of your watch.
Step 03
Your Confirmation & Secure Shipping
After you review and approve the QC report, you can authorize us to proceed with shipping. Upon your confirmation, we immediately proceed with professional protective packaging and ship the watch securely via FedEx or DHL. Your satisfaction is the sole prerequisite for us to complete the delivery.
Frequently Asked Questions
About the QC Process
Is every watch inspected before shipping?
Yes, every single watch must pass our complete, professional QC process before shipment. This is the fundamental guarantee of our quality commitment.
Do you proactively provide QC photos and videos?
Yes, we proactively provide you with a detailed QC report containing high-definition photos and videos, allowing you to visually confirm the actual condition of your watch.
If an issue is found during QC, can I reject it?
Yes. If you are unsatisfied with the watch for any reason, you can immediately notify us. We will make adjustments or offer alternative solutions based on your requirements until you are satisfied.
How long does the QC process take?
Standard processing time for orders is 3-5 business days. Some special models may take 5-10 business days. Our customer service team will promptly confirm the specific timeline with you.
QC Photos & Videos
What kind of QC photos and videos will I receive?
We will meticulously photograph your watch from multiple angles. The photos will cover details of the front, sides, bracelet, clasp, dial, and other parts. Additionally, we will provide a complete watch presentation video.
What is the purpose of the QC photos and videos?
You can use these high-definition images to carefully check for any damage or scratches, assess the craftsmanship and detail quality, and confirm timekeeping accuracy and the proper function of all features. Furthermore, our recorded videos will include demonstrations of time setting, function usage, and winding operations, helping you familiarize yourself with the watch’s functions before receipt, ensuring a smoother and more reassuring wearing experience.
How clear are the photos and videos?
All materials are captured using professional equipment, ensuring you can clearly view the watch’s details, craftsmanship, and the operational status of all its functions.
Can you take pictures of specific parts if I request?
Absolutely. If you need to view specific areas, please feel free to contact your dedicated customer service representative. We are very happy to provide supplementary shots free of charge.
Warranty & After-Sales Service
Do you offer a warranty?
Yes, we provide a three-year free warranty for every watch, allowing you to purchase with confidence and wear with peace of mind.
What does the warranty cover?
- Movement functional failures
- Parts falling off or becoming loose
- Abnormal time deviation
- Malfunction of the watch’s specified features
What is not covered under the warranty?
- Water damage caused by use beyond daily water resistance limits, such as swimming, diving, saunas, etc.
- Damage resulting from accidental drops, impacts, or improper operation.
- Any damage caused by unauthorized disassembly, modification, or repair.
- Normal wear and tear or natural aging of appearance components like the bracelet, bezel, and case.
Do I need to send the watch back for repairs?
In most cases, yes. You can send the product back to our service center. During the warranty period, we will provide free repair or movement replacement.
Who covers the shipping costs for repairs?
We will cover all shipping costs associated with you sending the product back to us and us returning it to you after repair.
At SuperCloneWrist.com, we firmly believe that perfect quality is the best response to your trust. Therefore, in every inspection step, we always scrutinize every detail from your perspective – from the stable timekeeping of the movement to the fine polishing of the case, from the smooth operation of functions to the perfect presentation of its appearance. This is not just a standardized process; it is a quality dialogue between SuperCloneWrist and you.
Your peace of mind while wearing our watches is the ultimate goal of all our efforts. SuperCloneWrist treasures this trust and acts concretely to safeguard every choice you make.